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Scuff Marks and Smudging Issues

Scuff Marks occur when the media makes contact with an area of the printhead that has ink on it. Smudging occurs when the wet image, on the media, makes contact with something (most commonly the printhead) before it is dry. This issue will also increase the chance for scuff marks.

Scuff Marks:

Here is an example of “scuff marks” that occurred when the high points (thicker/puffier areas) on this #10 envelope made contact with the printhead.

Possible Solutions for Reducing Scuff Marks:

NOTICE! It is OK to run the “Quick Clean Printhead” routine once, to see if this has any effect on improving this issue. However, if it doesn’t help, you shouldn’t repeat this process or use a higher level cleaning routine. Over-use of the “…Clean Printhead” routines will normally increase this issue, because the wiper roller will become more saturated with ink with each cleaning routine; if done too frequently.  An over-saturated wiper roller will leave more ink behind on the printhead.

Smudging:

Here is an example of “smudging” that occurred when an area of this page, with a wet image, made contact with the printhead.

Note: There are also scuff marks in this example. As mentioned previously; smudging will increase the chance for scuff marks; by deposition ink onto other areas of the printhead.

Possible Solutions to Reduce Smudging:

NOTICE! It is OK to run the “Quick Clean Printhead” routine once, to see if this has any effect on improving this issue. However, if it doesn’t help, you shouldn’t repeat this process or use a higher level cleaning routine. Over-use of the “…Clean Printhead” routines will normally increase this issue, because the wiper roller will become more saturated with ink with each cleaning routine; if done too frequently. An over-saturated wiper roller will leave more ink behind on the printhead.