• Media Support Wedge not used.
• Side Guides set too tight to media. Dirty Feed Rollers.
• Paper stuck together.
• Uneven mail piece.

• The Media Support Wedge adds a slope to the stack and helps feeding.
• Readjust Side Guides.
• Clean the Feed Roller with distilled water and a cloth. Do NOT use any solvents as they may damage Rollers.
• Fan media before placing it in Printer.
• Tape inserts to front of envelopes and retry.

Multiple feeds (double feeding)

• Separator gap not set properly.
• Media stuck together.

• Adjust Separators to thickness of media.
• Fan the media before loading in Printer.

• Paper path obstruction.
• Paper not loaded properly.
• Media Support Wedge not adjusted properly.
• Separators improperly adjusted.
• Media curled or bent.
• The Separators are worn.
• Paperpath Exit sensor is having trouble seeing the underside of the
• media (non-reflective colors).
• Feed Encoder dirty / misadjusted.

• Clear jam and remove pieces remaining in print engine.
• Load media as instructed in manual.
• Adjust Media Support Wedge.
• Adjust Separators to thickness of media.
• Uncurl media.
• Replace Separator tips.
• In Toolbox, select (check) “Ignore Exit Sensor”.
• Call Service Support

Right edge of media being damaged as it travels through print engine area

• Media is hitting the limits inside the print engine.

• Make sure Adjustable Media Side Guide is at least 1/8” away from side frame. If stock is over 9.5” wide; you need to use narrower stock.

Blank piece(s) fed at end of job and or last piece does not exit the Print Engine.

• Toolbox “Cutsheet Feeding Mode” is set to Max Throughput.
• Feed Sensor is dirty/dusty.

• In the Max Throughput mode the printer will feed 1 or 2 blanks at end of job. Set to “Safe Feed” to eliminate this issue.
• Clean Feed Sensor