CONDITION

PROBLEM

SOLUTION

Installed New Ink Tank and shortly after the related Ink Channel (color) stopped printing and or the related color tube went empty.

CAUTION! Do NOT continue printing in this condition. Damage to the Printhead will result.

One or more of the “septum needles” didn’t fully puncture the septum seal on the new Ink Tank.

Antistatic Brush Assembly was not installed properly.

Defective Ink Tank. Septum seal is not being punctured by needle.

Try removing and reinstalling the Tank.  See “Installing The Ink Tanks”.

Is the Antistatic Brush Assembly pinching tubes?

Replace defective Ink Tank. Please contact your support representative to report issue.

Ink Level status is displayed as “Out”, but there is still ink in the Tank.

Toolbox System Status is displaying “Ink_Out_X” (X = color or multiple)

Visible ink level sensor does not see the presence of ink in the Tank.

Printer is not on a stable, level surface; causing ink level sensor to give a premature “Out” condition.

QA Chip on Tank may have been corrupted; due to improper removal/install.

Inaccurate estimation

Clean prism on Tank. See section titled “Cleaning Ink Tank Contacts & Prism”.

Place printer on stable, level surface.

Replace Ink Tank.

To avoid damaging additional Ink Tanks, please see section titled “Replacing The Ink Tanks”.

To help improve Ink Level estimation accuracy; make sure the firmware is up-todate and try to minimize manual cleaning printhead.

Ink Level status is displayed as “?”.

Toolbox System Status is displaying “Tank_Missing_X” (X = color or multiple)

Poor connection between QA Chip contacts and printer.

Un-authorized Ink Tank installed.

QA Chip on Tank may have been corrupted; due to improper removal/install.

Clean contacts. See section titled “Cleaning Ink Tank Contacts & Prism”.

Purchase/install Authorized Tank.

Replace Ink Tank. To avoid damaging additional Ink Tanks, please see section titled “Replacing The Ink Tanks”.

Ink Level status is displayed as “0%”, but there is still ink in the Tank.

Toolbox System Status is displaying “Ink_Out_X”
(X = color or multiple)

System has calculated that 250 ml of ink has been used from this Tank. 

Note: To avoid problems that can be caused by an Ink Channel running out of ink; the Tank should be flagged as “Out” or “0%” before it is totally dry. Ink Tanks are overfilled by a small percentage to compensate for this stranded ink.

QA Chip on Tank may have been corrupted; due to improper removal/install.

To help improve Ink Level estimation accuracy; make sure the firmware is up-to-date and try to minimize de-priming/re-priming system.