Service Station Drive Motor stalls.

• Service Station was not installed properly.
• Wiper roller securing latches are not closed; preventing Service Station sled from moving properly.
• Damaged Service Station
• Jammed gear train due to broken post or improperly seated gears.
• Damaged Motor

• Eject Service Station. Cycle print engine off/on. If drive motor turns without stalling then motor is OK. If you have trouble ejecting the Service Station, call Service Support. Before re-installing Service Station, make sure: wiper roller latches are closed and not damaged.
• Replace Service Station.
• Call Service Support.

Wiper Motor doesn’t turn or stalls

• Cable not connected.
• Squeegee blade wedged, not seated properly.
• Debris build-up on blade and rollers, increasing friction. Bad wiper roller motor

• Verify ribbon cable and motor cable are properly connected to board on side of Service Station.
• Reseat squeegee blade.
• Clean rollers and blade.
• Replace Wiper Motor Assembly or Service Station.

Color mixing occurs after wiper roller performs a cleaning

• Wiper Roller is over-saturated.
• Squeegee blade is not seated properly, damaged or bowed.

• Allow printer to sit, powered ON, for 2-3 hours or replace wiper roller.
• Reseat wiper roller squeegee blade. If squeegee blade is damaged/bowed, replace component or Service Station.

Service Station cannot be removed from the Print Engine

• Wiper Roller Latches were not completely closed when the Station was installed. Latches now hooked on bottom of paper path.
• Service Station was manually installed too far with Lifting Arms up.
• Damaged Lifting Arms

• Carefully unhook Latches from bottom of paper path and secure latches.
• If wiper roller latches are damaged; replace Wiper Motor Assembly or Service Station.
• Call Service Support.